To schedule a Mediation or other Alternative Dispute Resolution service, please contact us at:

E-mail: manager@AspenDisputeResolution.com

Aspen Dispute Resolution, LLC
1280 Ute Avenue, Suite 10, Aspen, CO 81611
Phone: 970-925-2445

What To Expect ... When You Contact Us to Schedule A Service

1. Overview. When you call or e-mail Aspen Dispute Resolution to schedule a mediation, arbitration, settlement conference, or other resolution procedure, we will ask you a few essential questions, described in paragraph 2 below. After the initial interview, it is likely that certain steps will occur, as described in paragraphs 3-5 below. You may print this page to use to record the information requested in the initial interview and to keep track of the process. At any time, we will be happy to answer your questions.

2. Initial Interview. In the initial confidential intake interview, we will ask:

3. Convening Activities. During or soon after the initial interview, we will:

4. The Resolution Process. Once underway, the Aspen Dispute Resolution neutral will have the opportunity to schedule sessions on timetables and at locations designed to insure the comfort, confidence, and convenience of all parties. After thorough advance preparation, and aided by private caucuses with individual parties as warranted, the neutral insures the civility and continuity of the sessions required for resolution of the conflict and its documentation. An adversarial conflict situation will be transformed into a cooperative mutual problem-solving venture.

5. Important Policies. At Aspen Dispute Resolution, we adhere to a few important policies. They have been established for good reason, but if you have questions or comments about any of them, do talk to our Administrator. You will notice that the policies printed below are worded to apply to a mediation. All of these policies, however, apply to our full panoply of Alternative Dispute Resolution Services (mediation, arbitration, settlement conferences, mini-trials, and neutral evaluations).

Neutrality: The mediator will act as a neutral and mutual facilitator to assist the parties in reaching their own settlement and will not provide legal representation, advice, or counsel of any kind to either of the parties. The parties either have attorneys of their own or have decided to proceed without attorneys.

Confidentiality: Full disclosure of all relevant information is required to optimize the success of the mediation. The mediation proceedings are regarded as confidential settlement negotiations, and, as a general rule, admissions, representations, and statements made in mediation will not be subject to discovery or admissible as evidence in subsequent legal proceedings. In addition, the mediator will not be subject to subpoena or other legal process requiring the disclosure of any matter discussed or any document produced during the mediation proceedings.

Voluntary Process: Mediation is a voluntary process, and while every effort will be made to accomplish a settlement agreement, one or both of the parties may withdraw from mediation at any time.

Meetings and Communications: The mediator may communicate or meet with the parties or their representatives separately or jointly, at or between scheduled mediation sessions, in person, by telephone, or by e-mail. Mediation sessions will be scheduled in consultation with all parties and their representatives.

Submission of Information and Documentation: Prior to the mediation session, a party is strongly encourages to submit to the mediator any documents that the party would like the mediator to review in advance, including agreements, court pleadings, a confidential personal statement on the background of the dispute, prior efforts at settlement, and the components of a just a fair resolution. A confidential personal statement will never be shared with the other party unless the submitting party consents.

Memorandum of Settlement: If an agreement is reached as to one, several, or all issues, the mediator will prepare a Memorandum of Settlement to be reviewed and approved by the parties. The parties will be advised that this Memorandum should be reviewed with their individual attorneys, accountants, or other advisors if such independent legal, tax or other advice is desired prior to the signing of a binding settlement agreement.

Fees and Costs: Our fees usually are per hour for mediation services, plus actual costs and expenses for travel, long distance telephone, photocopies, and other expenses incurred. Fees and costs will be split equally between the parties, unless otherwise agreed in writing, or in circumstances where the fees or costs are considered legitimately to be the sole responsibility of one party.

Deposit: When mediation services are scheduled, we collect a nonrefundable administration fee of $100, plus an appropriate deposit against estimated services.

Payment and Billing: We collect payment as services are rendered, either by a credit card authorization or by check. We will provide each party with an itemized statement for all services and expenses at the conclusion of the mediation or other services or on a monthly basis for protracted case resolutions. A fee will be charged for cancellation of a scheduled mediation on unduly short notice.

Other Questions: At any time, we will be happy to answer your questions about our policies and processes.


Aspen Dispute Resolution, LLC
1280 Ute Avenue, Suite 10
Aspen, CO 81611

t: 970-925-2445
e: mcflynn@aspendisputeresolution.com